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Management Review and Understanding Key Performance Indicators (KPI) and Key Results Area (KRA) Incorporating Performance Appraisal System

The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good. This session aims to gel the understanding of KPI and incorporate into the performance appraisal system, making the latter fair, objective, and transparent.

Objective

The participants will be able to:
    - Define KPI and its relevance to the participants’ areas of responsibility
    - Set expectations and work together to improve performance
    - Assess and review performance strengths and weaknesses
    - Enhance awareness of obstacles to success and take actions to overcome them
    - Contribute to organizational objectives
    - Conduct appraisal fairly, objectively, transparently and without favoritism

Outline

Day 1

1. Introduction to Performance Measurement and KPI
    - What is KPI?

2. How are KPI, behaviors and incentives linked together with the Job Description?

3. The reasons for setting KPI

4. Right & wrong types of KPI
    - How to set the correct KPI incorporating industry & departmental perspectives?

5. Parkinson Principle and Goal or Target Setting


Day 2

6. System concept & Review system
    - What is a management system?
    - Why should there be a review for performance?

7. Understanding Performance Appraisal (PA) System, with JD perspectives
    - Common problems with PA system: case study
    - How to fix these?

8. How to systemize the PA properly
     - Objectivity
     - Fairness
     - Transparency and Favoritism
     - case for your organization, including promotion guideline

9. Summary and Workshop:
    1) Set KPI for respective areas or departments
    2) Help to explain to subordinates how KPI is applied to performance appraisal system

Who should attend

Executives, managers, senior management and anyone who has staff reporting to him/he

Profile of Andrew Cheah

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, Procurement & Inventory Management, negotiation, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has certifications in: Blue Ocean Leadership Masterclass, Leading Dimensions Profiling (LDP), REACH Profiling, and ISO9000 assessor. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).