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Problem Solving & Root Cause Analysis
Problem solving is a major challenge for any organization. This programme has been specially designed to lead participants to appraise, examine and diagnose systematically a problem situation, its root causes, and to generate actions utilizing analytical tools.
Objective
- To solve problems and prevent recurrence of those problems by looking at real root causes
- Understand Standard problem-solving methodology
- Document and communicate progress during your problem-solving project
- Provide a common language and approach to solving problems.
- Use a data-based approach to ensure problems are correctly identified and eliminated
- Really understand how to use Fish Bone to manage problems
Outline
o Introduction & Definition of Problems
o Step 1 : Define the Problem
- Identify the problem and the importance of working on it.
- Output of this step
- Case Exercise
o Step 2 : Current situation?
- Clarify the problem area(s) as the situation exists today.
- Output of this step
o Step 3 : REAL Root Cause Analysis – using Fish Bone as a base
- Identify & verify the root causes of the problem using Fish Bone
- how to do this properly
- Brainstorming -> Possible Causes -> Fish Bone -> Shortlist and Elimination of Root Causes -> Finalize root cause
- Case Exercise
o Step 4 : Solution
- Develop plan to eliminate the root cause of the problem / situation, using Fish Bone linking
- Output of this step = compare, discern and choose solutions
- Case Exercise
o Step 5 : Check Results
- Implement plans, confirm they have impacted the root causes and the goals for improvement have been met.
- Output of this step
o Step 6 : Standardization
- Modify process/system to ensure that the improvements are sustained over time.
- Output of this step
o Step 7 : Future Plans
- Evaluate where we have been and where we need to go.
- Output of this step
Summary, Q&A, Evaluation
o Step 1 : Define the Problem
- Identify the problem and the importance of working on it.
- Output of this step
- Case Exercise
o Step 2 : Current situation?
- Clarify the problem area(s) as the situation exists today.
- Output of this step
o Step 3 : REAL Root Cause Analysis – using Fish Bone as a base
- Identify & verify the root causes of the problem using Fish Bone
- how to do this properly
- Brainstorming -> Possible Causes -> Fish Bone -> Shortlist and Elimination of Root Causes -> Finalize root cause
- Case Exercise
o Step 4 : Solution
- Develop plan to eliminate the root cause of the problem / situation, using Fish Bone linking
- Output of this step = compare, discern and choose solutions
- Case Exercise
o Step 5 : Check Results
- Implement plans, confirm they have impacted the root causes and the goals for improvement have been met.
- Output of this step
o Step 6 : Standardization
- Modify process/system to ensure that the improvements are sustained over time.
- Output of this step
o Step 7 : Future Plans
- Evaluate where we have been and where we need to go.
- Output of this step
Summary, Q&A, Evaluation
Who should attend
The program is suitable for those who are involved in problem solving situations
Methodology
1. introduce concepts
2. provide examples from other organizations, relevant industries
3. participants apply the ideas in the workshop, using their own examples
4. there will be presentations, cases, commentary, feedback, and/or photos & videos
2. provide examples from other organizations, relevant industries
3. participants apply the ideas in the workshop, using their own examples
4. there will be presentations, cases, commentary, feedback, and/or photos & videos
Profile of Andrew Cheah
Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, Procurement & Inventory Management, negotiation, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.
In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has certifications in: Blue Ocean Leadership Masterclass, Leading Dimensions Profiling (LDP), REACH Profiling, and ISO9000 assessor. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).
