There is one certainty in any organisation : change or be changed. At the forefront of this, the first line of defense is a group of people in your organisation who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (eg,. in a project). The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

Objective

• Understand the role of management within the organization
• Improve overall performance through effective & positive confrontation
• Be more confident in practising management
• Motivate People better
• Enhance and improve leadership skills
• Upgrade communication skills
• Increase team skills
• Attract, retain people and learn succession planning tool
• Achieve better overall results

Outline

1. Leadership
    - What is leadership and why it is important?
    - Leadership Approaches/Styles
    - Case Exercise on leadership
    - Guidelines to application
    - Self-reflection: what can I do to improve?

2. Communication
    - Introductory exercise: “Dream of a King”
    - Definition and example
    - Common pitfalls of poor communication
    - Tool on how to avoid them

3. Giving Directions
    - How to provide effective directions
    - The SMART approach
    - Follow up
    - How to give feedback?

4. Motivation
    - Survey: what do people want?
    - Definition
    - How to manage motivation

5. Problem Solving
    - Workplace problems
    - Problem solving tool

6. Time Management
    - How to be productive compared to others
    - Case discussion on Prioritization

7. Handling Performance
    - What to look for?
    - How to measure performance?

8. Delegation and Empowerment
    - Case: “Smoking and Driving”
    - Why delegate?
    - How to delegate?
    - Things which you should not delegate

9. Managing Difficult Staff
    - Why do people behave the way they do?
    - Relationship between Attitude and Behavior
    - Tactical handling of People

10. Teambuilding
    - Case: Team reflection
    - What is a Team?
    - How to select the best team

Who should attend

This is intended for all supervisors, executives, managers, and all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.

Methodology

The course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where the participants will be expected to go through various cases, examples, and scenarios which interact with the subject itself. Active learning activities are included to allow participants the opportunity to be fully engaged, and these may include:

• Group discussions & presentation
• Case studies
• Interactive storytelling / role plays
• Commentary on other companies / industries
• Video/photo presentation

Andrew Cheah's Profile

Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, Procurement & Inventory Management, negotiation, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has certifications in: Blue Ocean Leadership Masterclass, Leading Dimensions Profiling (LDP), REACH Profiling, and ISO9000 assessor. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).